Privacy Notice

Effective Date: [ ]

Tineco Intelligent Technology Co., Ltd (“Tineco,” “we,” “our,” or “us”) provides this privacy notice to describe how we collect, use, and share the information you provide when you visit our site www.tineco.com (“Site”) or otherwise interact with us, such as through our mobile application or products.

When you register Tineco account, or use products and services of Tineco through your account, we will collect and store your personal information, including your email address, username and password, nickname and portrait (possibly obtained through third-party software), shipping address, billing address and telephone number, etc. By agreeing to this Policy and providing your information, you are warranting that the personal data you have provided is complete and accurate. You understand and agree that we can use such information to provide products and services to you, process orders and arrange shipment, and offer customer service and communicate with you directly, e.g. to send you emails of new product introductions, account verifications, order confirmations, important changes and updates of service functions, and notices regarding technology and safety, etc. You may refuse to receive such emails or notification by changing your email personal preference settings. Also, you have the right to object to data processing merely for the purposes of direct marketing (i.e. profiling to the extent that it is elated to such direct marketing), at any time and free of charge by contacting 【www.tineco.com】.

Moreover, we may collect other information of you for the purpose of providing services to you or improving service quality, e.g. to collect relevant information provided when our customer service team contact you, or your survey responses return to us, etc. If you refuse to provide such information, it may affect the quality of our services but you should still be able to use basic functions of services delivered by Tineco.

Providing your personal data to Tineco means that you:

i.Declare that you are fully informed about this Policy and that you fully accept this Policy without any reservation; and

ii.Give your free, specific, informed and unambiguous consent to Tineco to process or have processed your personal data in accordance with this Policy and the Privacy Legislation applicable at each jurisdiction.

As a consequence, you expressly grant Tineco permission to use your personal data to accomplish the purposes set out under the Policy.

This Policy is not necessarily applicable to services, activities or products of third parties to which you may be referred and on which a different privacy policy might apply.

If you use our applications to register online, we will collect the information of your location and terminal devices (including the device ID, serial number or product code, or IP address, etc.). Under special circumstances such as where faults of applications are reported, we will collect the abstract layout of cleaned areas to help you tackle problems including to recovery from the reported technical failures or faults.

To maintain the quality of our services and the safety of your information, when you visit the website or mobile application of Tineco and use the services provided by Tineco, we may record types and modes of services, the operation information during your services and any other log information in connection with your services including your IP address, system version, IMEI and MEID of your mobile device, and your location.

When using these general data and information, Tineco does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisements, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Tineco analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process.

We may use the information we collect for any lawful purpose, including the following:

•To offer you better services and improve the quality of our products, including to develop new products and implement updates on existing products;

•To help our products recover in the event of a reported failure;

•To provide products and services to you, including to process orders and arrange shipments;

•To contact you, including to respond to your requests or to provide notices regarding your account or our products;

•To provide and personalize updates, surveys, and other content to you;

•To comply with the law; or

•With your consent or as otherwise disclosed at the time information is collected.

Delegation of data processing

If it is necessary for providing you better or satisfactory products or services, we may engage third-party service providers to analyze or process your personal information. The above third-party service providers will analyze or process your information on behalf of Tineco.

Our third-party service providers such as Alibaba Cloud, etc. may collect your IP address, visited web pages, App’s statistical data, customer consultation or feedback records, and other related information for purpose of fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, pushing personalized advertising, and conducting customer research or satisfaction surveys, etc.

•Third parties that perform services on our behalf, including vendors used for payment processing and order fulfillment purposes;

•Affiliated companies;

•As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;

•Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties; or

•With your consent or as otherwise disclosed at the time of data collection or sharing.

The Site may provide links to third-party websites or apps, including our social media pages. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice. You should review the privacy notices of other websites or apps that you use to learn about their data practices.

The Site may also include integrated social media tools or “plug-ins”, such as social networking, photo sharing, and video streaming tools offered by third parties. If you use these tools to share personal information or you otherwise interact with social media features on the Site, those social media companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the social media companies that provide those features. We encourage you to carefully read the privacy policies of any social media accounts you create and use.

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

In principle, the personal data as collected and produced during our provision of relevant products and services is stored in our servers located in the United States. Since we provide products or services based on our resources and servers worldwide, that being said, you understand and agree, your personal data might be transmitted to a jurisdiction or accessed from such jurisdiction outside of the country/region.

Such jurisdiction might have different data protection law. Under such circumstance, we will ensure that your personal data will be protected enough as that in the country/region where your products or services are located. For instance, we will ask you for your consent of cross-border transmission of personal information, and employ relevant security measures before transmitting data across border.

To opt out of our e-mail marketing, you may use the link provided at the bottom of each marketing message.

Update Your Information

To access, correct, or delete your information, you may log into your Tineco account or contact our customer service at [www.tineco.com].

To cancel your Tineco account, please contact us at [www.tineco.com].

We may amend our privacy notice from time to time. If we decide to do so, we will provide the amended notice on our Site and you in the form of push notifications when you log into your account or update your products or services.

If you have questions, comments, or concerns about this privacy notice, please contact us at [www.tineco.com].